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  > Mission and Performance Pledge
Mission and Performance Pledge
Mission

"We are One in Promoting Excellence in Marine Services"

Pledges

  • Safety of Life at Sea - We pledge to devote our professional knowledge and technical expertise to protecting the lives of those who work on ships or travel by sea.

  • Search and Rescue - We pledge to respond immediately to any maritime distress message received in the Hong Kong Maritime Rescue Coordination Centre.

  • Ferry Terminal Passengers - We pledge, in conjunction with staff of Immigration Department, Customs and Excise Department, Department of Health and the Hong Kong Police Force, to operate the Hong Kong - Macau Ferry Terminal, China Ferry Terminal and Tuen Mun Ferry Terminal safely and efficiently.

  • Pollution Control - We aim to dispatch Pollution Control Unit teams to reach the scene of any oil spill incident inside harbour limits within two hours of notification and to provide effective service for collection of floating refuse in Hong Kong waters and domestic refuse from local vessels and ocean-going vessels within specified areas.

  • Marine Industrial Safety - We pledge to serve the maritime industry by making our harbour a safe place for cargo handling, marine construction, ship-repairing and ship-building.

  • Services During Typhoon - We pledge to provide refuge and assist vessels to take shelter during the passage of typhoon.

  • Boating Community - We aim to maintain a safe marine environment for persons to own and operate their own boats.

  • Marine Environmental Protection - We pledge to conduct our services and operations in an environmentally friendly and responsible manner conducive to a cleaner Port of Hong Kong.
Targets

ServiceTarget TimeTarget %
Ocean-going vessel port formalities
*20 minutes 95
Local vessel port formalities including river-trade vessel
*10 minutes 95
Registration of seafarers
20 minutes 100
Recording, searching and issue of HK seafarer's employment registration book
45 minutes 100
Completion of ship registration
*2 hours100
Registration of a Mortgage or Transfer of Ownership
*2 hours100
Other Shipping Registry transactions
1 hour100
Issue of a Transcript of Register
20 minutes 94
Issuance of Civil Liability Certificates for oil tanker and Bunker Liability Certificate
*(i) 3 working days; or
*(ii) 5 working days between
1 Jan and 20 Feb each year
100
Issue of Exemption Certificate (upon receipt of all necessary documents and information; and subject to agreement of the Marine Department)
3 working days 95
Issue of Minimum Safe Manning Certificate (upon receipt of all necessary documents and information; and subject to agreement of the Marine Department)
3 working days 95
Hong Kong registered passenger ship surveys – Overseas
7 working days' notice 95
Hong Kong registered passenger ship surveys – Local
3 working days' notice 95
Completion of pre-registration quality assessment
*4 working days 100
Certification and licensing of a local pleasure vessel
*30 minutes 95
Renewal of licence for a local pleasure vessel
*20 minutes95
Certification and licensing of other local vessel, excluding inspection
*30 minutes 95
Renewal of licence for other local vessel, excluding inspection
*20 minutes 95
Postal renewal of licence for local vessel
*6 working days 95
Application for "Approval in Principle" Letter for Certification and Licensing of a Local Vessel
*21 working days 95
Local vessel survey outside HK
4 working days' notice 95
Local vessel survey or inspection within HK
1 working day's notice 90
Approval of plans for new building of local vessels
within 6 months 90
Approval of plans for alteration of local vessels (altered areas being clearly detailed)
within 2 month 90
Issue of Vessel Repair Permit (upon meeting the application requirements)
1 hour 100
Issue of Certificate of Competency or Certificate of Proficiency (upon payment of the required fee after passing the qualifying examination; and/or submitting the required documents and information excluding applications that require exemption or verification by other Administrations/organizations)
10 working days 95
Issue of HK licence (upon payment of the required fee after passing the qualifying examination; and/or submitting the required documents and information)
7 working days 95
Issue of type rating certificates or endorsement (upon payment of the required fee after passing the qualifying examination; and./or submitting the required documents and information)
10 working days 95
Issue of miscellaneous permit
*25 minutes 95
Updating of vessel arrival/departure information on internet
Every 20 minutes99

* Upon receipt of all necessary documents and information

We welcome comments and suggestions for improvement in the way we provide our services. We always endeavor to serve the public to the best of our ability.  However, the above standards may not be achievable on some occasions owing to exceptional circumstances and workload during peak periods.  In such cases, you are entitled to a full and prompt explanation. Straightforward complaints will be handled on the spot. Written and complicated oral complaints will be furnished with a written response within 10 working days.

If you want such an explanation or if you feel your business has not been dealt with adequately, you can approach the responsible office, of which telephone number and fax number appear in the list of service contacts, or write to:
    Departmental Secretary
    Marine Department
    22/F., Harbour Building,
    38 Pier Road, Central,
    Hong Kong