Mission and Performance Pledge

Mission

"We are One in Promoting Excellence in Marine Services"

Pledges

Targets

Service Target Time Target %
Ocean-going vessel port formalities *20 minutes 95
Local vessel port formalities including river-trade vessel *10 minutes 95
Registration of seafarers 20 minutes 100
Recording, searching and issue of HK seafarer's employment registration book 45 minutes 100
Completion of ship registration *2 hours 100
Registration of a Mortgage or Transfer of Ownership *2 hours100
Other Shipping Registry transactions 1 hour 100
Issue of a Transcript of Register 20 minutes 94
Issuance of Civil Liability Certificates for oil tanker and Bunker Liability Certificate *(i) 3 working days; or
*(ii) 5 working days between
1 Jan and 20 Feb each year
100
Issue of Exemption Certificate (upon receipt of all necessary documents and information; and subject to agreement of the Marine Department) 3 working days 95
Issue of Minimum Safe Manning Certificate (upon receipt of all necessary documents and information; and subject to agreement of the Marine Department) 3 working days 95
Hong Kong registered passenger ship surveys – Overseas 7 working days' notice 95
Hong Kong registered passenger ship surveys – Local 3 working days' notice 95
Issue of International Oil Pollution Prevention Certificate and Supplement 3 working days 95
Issue of High Speed Craft Safety Certificate 3 working days 95
Issue of Passenger Certificate 3 working days 95
Permit to Operate High Speed Craft 3 working days 95
Completion of pre-registration quality assessment *4 working days 100
Certification and licensing of a local pleasure vessel *30 minutes 95
Renewal of licence for a local pleasure vessel *20 minutes95
Certification and licensing of other local vessel, excluding inspection *30 minutes 95
Renewal of licence for other local vessel, excluding inspection *20 minutes 95
Postal renewal of licence for local vessel *6 working days 95
Application for "Approval in Principle" Letter for Certification and Licensing of a Local Vessel *21 working days 95
Local vessel survey outside HK4 working days' notice 95
Local vessel survey or inspection within HK 1 working day's notice 90
Approval of plans for new building of local vessels within 6 months 90
Approval of plans for alteration of local vessels (altered areas being clearly detailed) within 2 month 90
Issue of
• Certificate of Survey;
• Freeboard Assignment Certificate;
• Declaration of Fitness for the Carriage of Dangerous Goods;
• Hong Kong Load Line Certificate; or
• Survey Record of Safety Equipment
*10 working days (new vessels)
*3 working days (existing vessels)
90
Issue of
• Hong Kong Oil Pollution Prevention Certificate;
• Hong Kong Air Pollution Prevention Certificate; or
• Hong Kong Pollution Prevention Certificate for the Carriage of Noxious Liquid Substances in bulk
*10 working days (new vessels)
*7 working days (existing vessels)
90
Issue of Vessel Repair Permit (upon meeting the application requirements) 1 hour 100
Issue of Certificate of Competency or Certificate of Proficiency (upon payment of the required fee after passing the qualifying examination; and/or submitting the required documents and information excluding applications that require exemption or verification by other Administrations/organizations) 10 working days 95
Issue of HK licence (upon payment of the required fee after passing the qualifying examination; and/or submitting the required documents and information) 7 working days 95
Issue of type rating certificates or endorsement (upon payment of the required fee after passing the qualifying examination; and./or submitting the required documents and information) 10 working days 95
Issue of miscellaneous permit *25 minutes 95
Updating of vessel arrival/departure information on internet Every 20 minutes99
Issue of Carriage Permit for Dangerous Goods Other Than Class 1 *20 minutes 95
Issue of Removal Permit for Dangerous Goods of Class 1 (Explosives) *20 minutes 95

* Upon receipt of all necessary documents and information

We welcome comments and suggestions for improvement in the way we provide our services. We always endeavor to serve the public to the best of our ability. However, the above standards may not be achievable on some occasions owing to exceptional circumstances and workload during peak periods. In such cases, you are entitled to a full and prompt explanation. Straightforward complaints will be handled on the spot. Written and complicated oral complaints will be given an interim reply within 10 calendar days. In case a substantive reply cannot be made within 30 calendar days, we will update the complainant on the progress.

If you want such an explanation or if you feel your business has not been dealt with adequately, you can approach the responsible office, of which telephone number and fax number appear in the list of service contacts, or write to:

Departmental Secretary
Marine Department
22/F., Harbour Building,
38 Pier Road, Central,
Hong Kong