Mission
"We are One in Promoting Excellence in Marine Services"
Pledges
- Safety of Life at Sea - We pledge to devote our professional knowledge and technical expertise to protecting the lives of those who work on ships or travel by sea.
- Search and Rescue - We pledge to respond immediately to any maritime distress message received in the Hong Kong Maritime Rescue Coordination Centre.
- Ferry Terminal Passengers - We pledge, in conjunction with staff of Immigration Department, Customs and Excise Department, Department of Health and the Hong Kong Police Force, to operate the Hong Kong - Macau Ferry Terminal, China Ferry Terminal and Tuen Mun Ferry Terminal safely and efficiently.
- Pollution Control - We aim to dispatch the response team to reach the scene of any oil spill incident inside harbour limits within two hours of notification and to provide effective service for collection of floating refuse in Hong Kong waters and domestic refuse from local vessels and ocean-going vessels within specified areas.
- Marine Industrial Safety - We pledge to serve the maritime industry by making our harbour a safe place for cargo handling, marine construction, ship-repairing and ship-building.
- Services During Typhoon - We pledge to provide refuge and assist vessels to take shelter during the passage of typhoon.
- Boating Community - We aim to maintain a safe marine environment for persons to own and operate their own boats.
- Marine Environmental Protection - We pledge to conduct our services and operations in an environmentally friendly and responsible manner conducive to a cleaner Port of Hong Kong.
Targets
| Service | Target Time | Target % |
|---|---|---|
| Ocean-going vessel port formalities | *20 minutes | 95 |
| Local vessel port formalities including river-trade vessel | *10 minutes | 95 |
| Registration of seafarers | 20 minutes | 100 |
| Recording, searching and issue of HK seafarer's employment registration book | 45 minutes | 100 |
| Completion of ship registration | *2 hours | 100 |
| Registration of a Mortgage or Transfer of Ownership | *2 hours | 100 |
| Other Shipping Registry transactions | 1 hour | 100 |
| Issue of a Transcript of Register | 20 minutes | 94 |
| Issuance of Civil Liability Certificates for oil tanker and Bunker Liability Certificate | *(i) 3 working days; or *(ii) 5 working days between 1 Jan and 20 Feb each year |
100 |
| Issue of Exemption Certificate (upon receipt of all necessary documents and information; and subject to agreement of the Marine Department) | 3 working days | 95 |
| Issue of Minimum Safe Manning Certificate (upon receipt of all necessary documents and information; and subject to agreement of the Marine Department) | 3 working days | 95 |
| Hong Kong registered passenger ship surveys – Overseas | 7 working days' notice | 95 |
| Hong Kong registered passenger ship surveys – Local | 3 working days' notice | 95 |
| Issue of International Oil Pollution Prevention Certificate and Supplement | 3 working days | 95 |
| Issue of High Speed Craft Safety Certificate | 3 working days | 95 |
| Issue of Passenger Certificate | 3 working days | 95 |
| Permit to Operate High Speed Craft | 3 working days | 95 |
| Passenger Ship Safety Certificate (PSSC) | 3 working days | 95 |
| International Tonnage Certificate (ITC) | 2 working days | 95 |
| International Load Line Certificate (ILLC) | 2 working days | 95 |
| Documents of Compliance (DOC) | 3 working days | 95 |
| Safety Management Certificate (SMC) | 3 working days | 95 |
| International Ship Security Certificate (ISSC) | 3 working days | 95 |
| Completion of pre-registration quality assessment | *4 working days | 100 |
| Certification and licensing of a local pleasure vessel | *30 minutes | 95 |
| Renewal of licence for a local pleasure vessel | *20 minutes | 95 |
| Certification and licensing of other local vessel, excluding inspection | *30 minutes | 95 |
| Renewal of licence for other local vessel, excluding inspection | *20 minutes | 95 |
| Postal renewal of licence for local vessel | *6 working days | 95 |
| Application for "Approval in Principle" Letter for Certification and Licensing of a Local Vessel | *21 working days | 95 |
| Local vessel survey outside HK | 4 working days' notice | 95 |
| Local vessel survey or inspection within HK | 1 working day's notice | 90 |
| Approval of plans for new building of local vessels | within 6 months | 90 |
| Approval of plans for alteration of local vessels (altered areas being clearly detailed) | within 2 month | 90 |
Issue of
|
*10 working days (new vessels) *3 working days (existing vessels) |
90 |
Issue of
|
*10 working days (new vessels) *7 working days (existing vessels) |
90 |
| Issue of Vessel Repair Permit (upon meeting the application requirements) | 1 hour | 100 |
| Issue of Certificate of Competency or Certificate of Proficiency (upon payment of the required fee after passing the qualifying examination; and/or submitting the required documents and information excluding applications that require exemption or verification by other Administrations/organizations) | 10 working days | 95 |
| Issue of HK licence (upon payment of the required fee after passing the qualifying examination; and/or submitting the required documents and information) | 7 working days | 95 |
| Issue of type rating certificates or endorsement (upon payment of the required fee after passing the qualifying examination; and./or submitting the required documents and information) | 10 working days | 95 |
| Issue of miscellaneous permit | *25 minutes | 95 |
| Updating of vessel arrival/departure information on internet | Every 20 minutes | 99 |
| Issue of Conveyance Permit (For Dangerous Goods other than Class 1 Dangerous Goods) | *20 minutes | 95 |
| Issue of Conveyance Permit (For Class 1 Dangerous Goods) | *20 minutes | 95 |
* Upon receipt of all necessary documents and information
We welcome comments and suggestions for improvement in the way we provide our services. We always endeavor to serve the public to the best of our ability. However, the above standards may not be achievable on some occasions owing to exceptional circumstances and workload during peak periods. In such cases, you are entitled to a full and prompt explanation. Straightforward complaints will be handled on the spot. Written and complicated oral complaints will be given an interim reply within 10 calendar days. In case a substantive reply cannot be made within 30 calendar days, we will update the complainant on the progress.
If you want such an explanation or if you feel your business has not been dealt with adequately, you can approach the responsible office, of which telephone number and fax number appear in the list of service contacts, or write to:
Departmental Secretary
Marine Department
22/F., Harbour Building,
38 Pier Road, Central,
Hong Kong
Marine Department
22/F., Harbour Building,
38 Pier Road, Central,
Hong Kong