>Performance Pledge Home > About us Performance Pledge Pledges Safety of Life at Sea - We pledge to devote our professional knowledge and technical expertise to protecting the lives of those who work on ships or travel by sea. Search and Rescue - We pledge to respond immediately to any maritime distress message received in the Hong Kong Maritime Rescue Coordination Centre; and to promote awareness of the Global Distress and Safety System amongst the fishing and boating communities. Ferry Terminal Passengers - We pledge, in conjunction with staff of Immigration Department, Customs and Excise Department, Department of Health and the Hong Kong Police Force, to operate the Macau Ferry Terminal, China Ferry Terminal and Tuen Mun Ferry Terminal safely and efficiently. Pollution Control - We aim to dispatch Pollution Control Unit teams to reach the scene of any oil spill incident inside harbour limits within two hours of notification and to provide effective service for collection of floating refuse and refuse from local vessels and ocean-going vessels within specified areas. Marine Industrial Safety - We pledge to serve the maritime industry by making our harbour a safe place for cargo handling, marine construction, ship-repairing and ship-building. Services During Typhoon - We pledge to provide refuge and assist vessels to take shelter during the passage of typhoon. Boating Community - We aim to maintain a safe marine environment for persons to own and operate their own boats. Marine Environmental Protection - We pledge to conduct our services and operations in an environmentally friendly and responsible manner conducive to a cleaner Port of Hong Kong. Targets Service Target Time Target % Ocean-going vessel port formalities 20 minutes 90 Local vessel port formalities including river-trade vessel 10 minutes 100 Registration of seafarers 20 minutes 100 Recording, searching and issue of HK seafarer's employment registration book 45 minutes 100 Completion of ship registration 2 hours 100 Registration of a Mortgage or Transfer of Ownership 2 hours 100 Other Shipping Registry transactions 1 hour 100 Issue of a Transcript of Register 20 minutes 100 Passenger and cargo ship surveys - Overseas 7 working days' notice 100 Passenger and cargo ship surveys - Local 2 working days' notice 100 Pre-registration quality assessment 4 working days 100 Certification and licensing of a local pleasure vessel 30 minutes 100 Renewal of licence for a local pleasure vessel 20 minutes 95 Certification and licensing of other local vessel, excluding inspection 30 minutes 100 Renewal of licence for other local vessel, excluding inspection 20 minutes 100 Postal renewal of licence for local vessel 6 working days 95 Application for "Approval in Principle" Letter for Certification and Licensing of a Local Vessel 21 working days 90 Local vessel survey outside HK 4 working days' notice 100 Local vessel survey or inspection within HK 1 working day's notice 100 Approval of drawings/plans for new building of local vessels within 2 months 90 Approval of drawings/plans for modification of local vessels within 1 month 90 Issue of Vessel Repair Permit 15 minutes 100 Issue of sea-going, river trade and local Certificates of Competency 10 working days 100 Issue of HK licences after satisfactory assessment 7 working days 100 Issue of type rating certificates or endorsement after qualifying conditions met 10 working days 100 Issue of miscellaneous permit 25 minutes 100 Issue of exemption certificate 25 minutes 100 Updating of vessel arrival/departure information on internet Every 20 minutes 99 We welcome comments and suggestions for improvement in the way we provide our services. We will do our best to achieve the standards set. However, there will be occasions when, despite our best efforts, the service does not meet the standard we have set. In such cases, you are entitled to a full and prompt explanation. Straightforward complaints will be handled on the spot. Written and complicated oral complaints will be furnished with a written response within 10 working days. If you want such an explanation or if you feel your business has not been dealt with adequately, you can approach the responsible office, of which telephone number and fax number appear in the list of quick services connection, or write to: Departmental Secretary Marine Department 22/F., Harbour Building, 38 Pier Road, Central, Hong Kong If you are still not satisfied with the outcome of your case, you have the right to appeal to: The Director of Marine Marine Department 22/F, Harbour Building 38 Pier Road, Central Hong Kong Fax: 2541 7194 Our mission is "We are One in Promoting Excellence in Marine Services".
		2009 | Important notices | Privacy Policy Last revision date : 10 January 2012