Marine Department of the Government of the Hong Kong Special Administrative Region   Brand Hong Kong- Asia's world city
GovHKTRADITIONAL CHINESESIMPLIFIED CHINESE SEARCH SEARCHSITE MAPCONTACT US
Home
What's new
About us
Welcome Message
Services Quick
Connection
Mission
Organization,
Functions and
Services
Performance Pledge
Enhanced Productivity
Programme
Department Video
Access Statistics
Advisory, Statutory and
Consultative Bodies / Committees
Hong Kong Fact Sheet
- the Port (PDF)
Publications and
press releases
Access to information
Public services
Public forms
Electronic services
Tender notices
Links
Others
Sea
About us
  >Performance Pledge
Home > About us
Performance Pledge

Pledges

  • Safety of Life at Sea - We pledge to devote our professional knowledge and technical expertise to protecting the lives of those who work on ships or travel by sea.


  • Search and Rescue - We aim to respond immediately to any distress message originated in the Hong Kong search and rescue region, and to promote sea-safety awareness amongst the fishing and boating communities.


  • Ferry Terminal Passengers - We pledge, in conjunction with staff of Immigration Department, Customs and Excise Department, Department of Health and the Hong Kong Police Force to operate the China Ferry Terminal, Macau Ferry Terminal and Tuen Mun Ferry Terminal safely and efficiently.


  • Pollution Control - We aim to dispatch Pollution Control Unit teams to reach the scene of any oil spill incident inside harbour limits within two hours of notification and to provide effective service for collection of floating refuse and refuse from local vessels and ocean-going vessels within specified areas.


  • Marine Industrial Safety - We aim to promote safe work practices in ship repairing, building and cargo handling activities onboard ocean going vessels and local vessels.


  • Services During Typhoon - We pledge to provide refuge and assist vessels to take shelter during the passage of typhoon.


  • Boating Community - We aim to maintain a safe marine environment for persons to own and operate their own boats.


  • Marine Environmental Protection - We pledge to conduct our services and operations in an environmentally friendly and responsible manner conducive to a cleaner Port of Hong Kong.
Targets

ServiceTarget TimeTarget %
Port formalities 20 minutes 90
River-trade vessel port formalities10 minutes100
Registration of seafarers25 minutes99
Recording, searching and issue of HK seafarer's employment registration book 45 minutes99
Change of (Crew) Agreement30 minutes plus 5 minutes for each additional seafarers99
Completion of ship registration2 hours100
Registration of a Mortgage or Transfer of Ownership2 hours100
Other Shipping Registry transactions1 hour100
Issue of a Transcript of Register30 minutes100
Passenger and cargo ship surveys - Overseas7 working days' notice100
Passenger and cargo ship surveys - Local2 working days' notice100
Pleasure vessel licensing30 minutes100
Pleasure vessel renewal20 minutes95
Other local vessel licensing, excluding inspection30 minutes100
Other local vessel renewal, excluding inspection 20 minutes 100
Local vessel postal re-licensing 6 working days' notice 95
Local vessel survey outside HK4 working days' notice100
Local vessel survey or inspection within HK1 working day's notice100
Local vessel on approval of drawings/plans within 2 months 90
Issue of Vessel Repair Permit 15 minutes 100
Issue of sea-going, river trade and local Certificates of Competency10 working days100
Issue of HK licences after satisfactory assessment 7 working days 100
Issue of type rating certificates or endorsement after qualifying conditions met10 working days100
Issue of miscellaneous permit25 minutes100
Issue of exemption certificate25 minutes100
Updating of vessel arrival/departure information on internetEvery 30 minutes99

We welcome comments and suggestions for improvement in the way we provide our services. We will do our best to achieve the standards set. However, there will be occasions when, despite our best efforts, the service does not meet the standard we have set. In such cases, you are entitled to a full and prompt explanation. Straightforward complaints will be handled on the spot. Written and complicated oral complaints will be furnished with a written response within 10 working days.

If you want such an explanation or if you feel your business has not been dealt with adequately, you can approach the responsible office, of which telephone number and fax number appear in the list of quick services connection, or write to:

    Departmental Secretary
    Marine Department
    22/F., Harbour Building,
    38 Pier Road, Central,
    Hong Kong
If you are still not satisfied with the outcome of your case, you have the right to appeal to:

    The Director of Marine
    Marine Department
    22/F, Harbour Building
    38 Pier Road, Central
    Hong Kong
    Fax: 2541 7194
Our mission is "We are One in Promoting Excellence in Marine Services".
2003 Important notices Last revision date: 4 January 2007